A: A Velocity Program applicant must certify that it is qualified under Section 501(c) of the Internal Revenue Code as a non-profit organization. In addition, the applicant must provide contact information and agree to abide by the terms and conditions of the Velocity Program.

Q: How does a Program Participant receive donations?

A: Once enrolled as a Program Participant, your organization becomes eligible to receive donations whenever your supporters use the special Velocity telephone number to order qualifying Verizon products and provide your organization’s unique Tracking Code.

For example:

If a new Verizon customer orders Verizon FiOS Triple Freedom (TV, Internet, and Phone) you receive $65 based on the new Triple Freedom order.
If an existing Verizon customer who already has FiOS Internet adds new FiOS TV service to their account, you receive $20 based on the new FiOS TV order.

See Eligible Products page for more information.

Q: Where is the Verizon Velocity Program available?

A: The program is currently available in California, District of Columbia, Florida, Maryland, New York, Oregon, Virginia, Washington and West Virginia.

Q: Can a participating nonprofit receive donations on purchases made prior to it enrolling in Velocity?

A: No. Participating nonprofits receive donations on qualifying purchases only after they have enrolled in Velocity. Donations are not paid on purchases that occur prior to enrollment.

Q: When are donations paid?

A: Donations are processed monthly on orders that remain on a customer’s bill for a minimum of 30 days. As a result, there may be up to a 60-day lag to receive donations. For faster receipt of donations, sign-up for our Electronic Funds Transfer option. Download the EFT form.

Q: Can a participating organization receive a donation if its supporter did not call the special Velocity telephone number to place their order?

A: Unfortunately, no. We have no way of associating a qualifying order with your organization unless it is placed by calling the special Velocity telephone number included on the marketing flyer and your organization’s Tracking Code is provided.

Q: How does a participating organization update its flyer and account?

A: Go to verizon.com/velocity:

"Sign In" to your online Account (bottom of the left navigation.)
Select "My Account"
Click the icon under the Edit heading which will open your account page where you can make updates to your mission and your account.
Click "Submit" when done. And if you changed your flyer, a new one will be emailed to you shortly.

Q: How do I change the organization name on my flyer?

A: Send an email to your participating state's contact with your request. If the name change is approved, we'll make the change for you and send you an email with your updated flyer within 2 business days.

Q: I know my organization is enrolled in Velocity so why can't I find it when I search Participating Organizations?

A: The Participating Organization search (and the Nonprofit Search) use common search logic. You may be entering terms that are either too narrow or too specific. For example, leave off hyphens or "s" for plural. Try searching on a unique part of the org name and the city name. If you're still having trouble, contact us and we'll help you find them.

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